Frequently Asked Questions

No, for all included services such as in-person visits, lab work, durable medical equipment, and more, there are no co-pays or costs at the time of service.

Scheduling an appointment is quick and easy – there’s a couple ways to do it.

1. Schedule through the convenient Next Level Prime app.

App Store: Download Now

Google Play: Download Now

2. Contact the Care Navigators at 832-957-6200

If you feel that your condition is life-threatening, you need to be seen in a hospital Emergency Room and should call 911. The ER treats life threatening medical conditions, such as chest pains, severe wounds or amputations. Urgent Care Centers treat conditions that need immediate attention but are not life or limb threatening.

No – Walk-ins are always welcome.  However, many of people prefer to make an appointment or “get in line” through the Next Level Prime app so they can skip the waiting room. 

The staff includes licensed physicians as well as experienced physician assistants, nurse practitioners, medical assistants and x-ray technologists who have experience and training in emergency medicine, primary care, pediatrics, internal medicine and sports medicine.

Any medical conditions that exist prior to your enrollment are subject to a phase-in period as described in the member booklet. If you have questions about a specific pre-existing condition, join us on one of our educational webinars or get in touch.

Health Access Cooperative is a member owned organization, so we are always glad to help out a fellow member. Click here to access a page dedicated to member resources, from there reach out by the phone number listed, send an email, or text to get assistance.

Cooperative membership ends at age 65.  If you are approaching age 65, you should get started with your Medicare enrollment, so there is no break in protection for you.

We’re not affiliated with Connie Health but find that they are a great resource with lots of helpful content surrounding Medicare.

Yes, members have access to a program called Drexi. It’s a fantastic resource for getting low prices on medications. 

Drexi, but members learn that shopping around can save you money on your medications.  In addition to Drexi members frequently check GoodRX, Pharmacy Checker, and others to make sure they’re getting the best prices.

You have choices to consider.  The Health Access Cooperative accepts members in all 50 states. 

Many people who take a new job see that their employer contributes to their health benefits cost but not that of their family, making it very expensive to add a spouse or children. One route is for you to take the health benefits that your new company offers, but keep your dependents on the Health Access Plus Prime program.

If you are leaving the area where Next Level clinics are located (currently, Houston, Austin, San Antonio, Beaumont, and surrounding regions), you can simply drop the Prime membership and remain as a member of the Cooperative. 

Or, you can cancel your Health Access Plus Prime membership completely.

Please get in touch to discuss your situation and we’d be glad to help you weigh out all the options.

Membership is month-to-month, so you can leave anytime

No, you’re free to join at any time. All memberships start on the 1st day of the month following when you enroll. For example, if you enrolled on March 13th, you would become active on April 1st.

Your care at Next Level Prime is at no cost to you for all included services. However if you need to seek “higher level care” of some kind, the short answer is you don’t have a network. You’re free to use whichever providers you’d like. 

If you need assistance finding a high quality provider, get in touch and we’d be more than happy to help.